Support services

Your digital publishing partner 24/7

24/7 surveillance

Print or digital, readers expect their newspaper and magazine to be on time.

Digital publishing gives you the advantage of catching delivery errors before your readers do – and each month we help our customers catch an average of 100 human and technical errors. Errors which would have caused late delivery had they not been detected.

Publication Availability Watch is just one of the services our Customer Care team can help you with in addition to our basic support services.

Consider us your publishing partner – not just your software supplier.

Basic support services

Within office hours you can reach our English, German and Danish speaking Customer Care team on live chat, phone or email. Outside office hours you can still call us to get help. 24/7. Every day of the year.

To make sure your app is running smoothly, we also provide these basic services:

Proactive surveillance

We monitor your solutions and contact you if there are blank pages in your digital edition or errors in your RSS feed.

App review surveillance

To ensure the quality of your app and our solutions in general, we monitor all app reviews and keep you informed about any relevant feedback. Positive as well as negative.

Technical updates

We keep you informed about updates to App Store policies, OS, browsers and any other technical changes that affect your ePaper or eMagazine solution.

Need more than basic support? Go Premium.

24/7 Premium Support

You don’t need to have staff on call 24/7 to monitor your digital edition. At a low monthly flat rate, you can get Publication Availability Watch and all the support you need from us – both within and after office hours.

With a 24/7 Premium solution, you can have us monitor your titles, ensuring timely delivery and ease of mind at your end. 

Guaranteed availability

In a perfect world, there would be no need for support and surveillance. But until we've managed to create the perfect world, we do our very best to ensure your digital edition is always available to readers in the highest quality possible.

Stability and quality of service are not just words to us. They’re part of a legally binding contract.

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Contact us

Would you like to hear more about our solutions? If you have any questions or need support, please write to us or give us a call.